Snyder, D. R., Longnecker, M. T., Pride, W. M., & Zeithaml, V. A. (1984). An empirical investigation of two categories within the Lovelock service typology as they relate to service loyalty.
Chicago Style (17th ed.) CitationSnyder, Don R., Michael T. Longnecker, William M. Pride, and Valerie A. Zeithaml. An Empirical Investigation of Two Categories Within the Lovelock Service Typology as They Relate to Service Loyalty. 1984.
MLA (9th ed.) CitationSnyder, Don R., et al. An Empirical Investigation of Two Categories Within the Lovelock Service Typology as They Relate to Service Loyalty. 1984.
Warning: These citations may not always be 100% accurate.