Cover Image

The Service encounter : managing employee/customer interaction in service businesses /

Bibliographic Details
Other Authors: Czepiel, John A., Solomon, Michael R., Surprenant, Carol F.
Format: Book
Language:English
Published: Lexington, Mass. : Lexington Books, [1985]
Series:Advances in retailing series.
Subjects:
Service industries.
Retail trade.
Customer relations.
Description
Physical Description:x, 338 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographies and index.
ISBN:0669082732 (alk. paper)