The Service encounter : managing employee/customer interaction in service businesses /

Bibliographic Details

Other Authors:	Czepiel, John A., Solomon, Michael R., Surprenant, Carol F.
Format:	Book
Language:	English
Published:	Lexington, Mass. : Lexington Books, [1985]
Series:	Advances in retailing series.
Subjects:	Service industries. Retail trade. Customer relations.