Table of Contents:
“...Machine derived contents note: Table Of Contents -- Chapter 1
Learning to Troubleshoot 1 -- 1.1 Experience 1 -- 1.1.1 Information and Skills 2 -- 1.1.2 Diversity and Complexity. 2 -- 1.1.3
Learning from Experience 2 -- 1.2 Apprenticeships 3 -- 1.3 Mentoring 3 -- 1.4 Classroom Instruction 3 -- 1.5 Individual Study 4 -- 1.6 Logic and Logic Development 4 -- Summary 5 -- Quiz. 5 -- Chapter 2 The Basics of Failures. 7 -- 2.1 A Definition of Failure. 7 -- 2.2 How Hardware Fails 8 -- 2.2.1 Measures of Reliability 9 -- 2.2.2 The Wear-out Period 10 -- 2.3 How Software Fails 11 -- 2.4 Environmental Effects on Failure Rates 12 -- 2.4.1 Temperature 13 -- 2.4.2 Corrosion 13 -- 2.4.3 Humidity 13 -- 2.4.4 Exceeding Instrument Limits 14 -- 2.5 Functional Failures 14 -- 2.6 Systematic Failures 14 -- 2.7 Common-cause Failures 15 -- 2.8 Root-cause Analysis 15 -- Summary 16 -- Quiz. 17 -- References 17 -- Chapter 3 Failure States 19 -- 3.1 Overt and Covert Failures 19 -- 3.2 Directed Failures 20 -- 3.2.1 Failure Direction 20 -- viii Table of Contents -- 3.3 Directed Failure States 21 -- 3.4 What Failure States Indicate 22 -- Summary 24 -- Quiz. 24 -- References 25 -- Chapter 4 Logical/Analytical Troubleshooting Frameworks 27 -- 4.1 Logical/Analytical TroublEshooting Framework. 27 -- 4.2 Specific Troubleshooting Frameworks. 28 -- 4.3 How a Specific Troubleshooting Framework Works . 33 -- 4.4 Generic Logical/Analytical Frameworks 35 -- 4.5 A Seven-step Procedure 37 -- 4.5.1 STEP 1: Define the Problem 37 -- 4.5.2 STEP 2: Collect Information Regarding -- the Problem 39 -- 4.5.3 STEP 3: Analyze the Information 40 -- 4.5.4 STEP 4: Determine Sufficiency of -- Information 43 -- 4.5.5 STEP 5: Propose a Solution 47 -- 4.5.6 STEP 6: Test the Proposed Solution 47 -- 4.5.7 STEP 7: The Repair. 48 -- 4.6 An Example of How to Use the -- Seven-step Procedure 48 -- 4.6.1 STEP 1: Define the Problem 49 -- 4.6.2 STEP 2: Collect Information Regarding -- the Problem 49 -- 4.6.3 STEP 3: Analyze the Information 49 -- 4.6.4 STEP 4: Determine Sufficiency of -- Information 49 -- 4.6.5 STEP 5: Propose a Solution 49 -- 4.6.6 STEP 6: Test the Proposed Solution 49 -- 4.6.7 STEP 7: Repair 50 -- 4.7 Vendor Assistance Advantages and Pitfalls 50 -- 4.8 Why Troubleshooting Fails 50 -- 4.8.1 Lack of Knowledge 51 -- 4.8.2 Failure to Gather
Data Properly. 51 -- 4.8.3 Failure to Look in the Right Places 51 -- 4.8.4 Dimensional Thinking 55 -- Summary 56 -- Quiz. 56 -- References 58 -- Troubleshooting ix -- Chapter 5 Other Troubleshooting Methods. 59 -- 5.1 Why Use Other Troubleshooting Methods? ...
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