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Surviving the future : academic libraries, quality, and assessment /

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Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book...

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Bibliographic Details
Main Author: Munde, Gail
Corporate Author: ScienceDirect (Online service)
Other Authors: Marks, Kenneth E.
Format: eBook
Language:English
Language Notes:English.
Published: Oxford ; London : Chandos Publishing, 2009.
Series:Chandos information professional series.
Subjects:
Academic libraries > Aims and objectives.
Academic libraries > Evaluation.
Bibliothèques universitaires > Finalités.
Bibliothèques universitaires > Évaluation.
Bibliotecas universitarias > Evaluación
Bibliotecas universitarias > Control de calidad
Academic libraries > Aims and objectives
Academic libraries > Evaluation
Qualitätskontrolle
Bewertung
Hochschulbibliothek
Diensten.
Kwaliteitsverbetering.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > Archives & Special Libraries.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Overview and introduction to quality improvement; Lakos' 'Culture of Assessment' and inventory for libraries; Integrating quality improvement into strategic planning and budgeting; Quality improvement frameworks; Performance indicators; How libraries contribute to the success of their institutions; Satisfaction as a quality indicator; Normative and comparative measures; Appendices; Index.