Customer care : a training manual for library staff /

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and tr...

Full description

Bibliographic Details
Main Author:	Gannon-Leary, Pat
Corporate Author:	ScienceDirect (Online service)
Other Authors:	McCarthy, Michael D.
Format:	eBook
Language:	English
Published:	Oxford, UK : Chandos Pub., 2010.
Series:	Chandos information professional series.
Subjects:	Public services (Libraries) Libraries > Customer services. Library employees > In-service training. Library employees > Training of. Bibliothèques > Services aux usagers. Bibliothèques > Personnel > Formation en cours d'emploi. Bibliothèques > Personnel > Formation. LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General. Libraries > Customer services Library employees > In-service training Electronic books.
Online Access:	Connect to the full text of this electronic book

by Gannon-Leary, Pat
Published 2010

Book