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Customer care : a training manual for library staff /

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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and tr...

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Bibliographic Details
Main Author: Gannon-Leary, Pat
Corporate Author: ScienceDirect (Online service)
Other Authors: McCarthy, Michael D.
Format: eBook
Language:English
Published: Oxford, UK : Chandos Pub., 2010.
Series:Chandos information professional series.
Subjects:
Public services (Libraries)
Libraries > Customer services.
Library employees > In-service training.
Library employees > Training of.
Bibliothèques > Services aux usagers.
Bibliothèques > Personnel > Formation en cours d'emploi.
Bibliothèques > Personnel > Formation.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Libraries > Customer services
Library employees > In-service training
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services.
Physical Description:1 online resource (xix, 242 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:9781780630311
178063031X