Communicating by telephone /
This book examines the contribution which social psychology has made to telecommunications, and in turn considers how telecommunications have contributed to social psychology. The emphasis throughout is on experimental research and theory. The history and development of the telephone is discussed, w...
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| Format: | eBook |
| Language: | English |
| Language Notes: | English. |
| Published: |
Oxford [Oxfordshire] ; New York :
Pergamon Press,
1987.
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| Edition: | 1st ed. |
| Series: | International series in experimental social psychology ;
v. 15. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | This book examines the contribution which social psychology has made to telecommunications, and in turn considers how telecommunications have contributed to social psychology. The emphasis throughout is on experimental research and theory. The history and development of the telephone is discussed, with particular attention paid to its uses and effectiveness, especially in interviewing and surveys, crisis intervention and counselling, and conferences and teaching. The theoretical background to the main arguments of the book are introduced, concentrating on non-verbal communication, especially looking, eye-contact, seeing and cuelessness. Outcome research, in particular the transmission of information and problem solving, persuasion and person perception is discussed. Process is also explored, including the content and style of interactions. The concluding section examines recent research on teaching and learning by telephone. |
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| Physical Description: | 1 online resource (vii, 178 pages) : illustrations |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0080313248 9780080313245 9781483286280 1483286282 |