http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1 online resource (xiii, 303 pages) : illustrations
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers.
Includes bibliographical references (pages 283-285) and index.
Amsterdam ; Boston : Digital Press, ©2003
96093:96092 Elsevier Science & Technology