rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Call Center operation
    sub title: design, operation, and maintenance
  name:
    name part: Sharp, Duane E.
    role:
      role term: creator
  name:
    name part: ScienceDirect (Online service)
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: ne
    place:
      place term: Amsterdam
    place:
      place term: Boston
    publisher: Digital Press
    date issued: ©2003
    date issued: 2003
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (xiii, 303 pages) : illustrations
  abstract: Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
  table of contents: Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers.
  note: Duane E. Sharp.
  note: Includes bibliographical references (pages 283-285) and index.
  subject:
    topic: Call centers
    topic: Management
  subject:
    topic: Centres d'appels (Affaires)
    topic: Gestion
  subject:
    topic: BUSINESS & ECONOMICS
    topic: Customer Relations
  subject:
    topic: Call centers
    topic: Management
  classification: HE8788 .S53 2003eb
  classification: 658.8/12
  related item:
    title info:
      title: Call Center operation
    name:
      name part: Sharp, Duane E.
    origin info:
      publisher: Amsterdam ; Boston : Digital Press, ©2003
    identifier: (DLC) 2003043821
    identifier: (OCoLC)51655487
  identifier: 9780080490618
  identifier: 0080490611
  identifier: 9781555582777
  identifier: 155558277X
  identifier: 9781281007018
  identifier: 1281007013
  identifier: 96093:96092 Elsevier Science & Technology
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: N$T
    record creation date: 070814
    record change date: 20260326152422.3
    record identifier: in00005733533
    language of cataloging:
      language term: eng