Mastering statistical process control : a handbook for performance improvement using cases /

Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and se...

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Bibliographic Details
Main Author:	Stapenhurst, Tim
Corporate Author:	ScienceDirect (Online service)
Format:	eBook
Language:	English
Published:	Oxford ; Boston : Elsevier/Butterworth-Heinemann, 2005.
Subjects:	Quality control > Statistical methods. Process control > Statistical methods. Qualité > Contrôle > Méthodes statistiques. BUSINESS & ECONOMICS > Quality Control. TECHNOLOGY & ENGINEERING > Quality Control. Process control > Statistical methods Quality control > Statistical methods Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Part 1: Using & interpreting control charts; The old way: how & why moving averages mislead management; Part 2: Case Studies: Accounting for human error; Measuring quality & human factors; Measuring process performance accurately; Application of control charts to benchmarking; Coping with trends; How to draw two metrics on the same chart; Analysing production data; Celto-Styrocell case study; Training analysis using SPC; Using charts to maximise usage; Analysis of incidents; Exam results; Teaching people to draw control charts; Plotting the results of consecutive phases on a single chart; Budget vs actual plotting; Using charts to improve customer service; Estimating the cost of poor performance; Methods of sampling in complex systems; SPC in context: SPC, Six Sigma & Quality Management; Part 3: The Basics of SPC; Constructing charts; Interpreting charts; Examples & exercises.