Choice matters : how healthcare consumers make decisions (and why clinicians and managers should care) /

Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer- centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an...

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Bibliographic Details
Main Authors:	Moore, Gordon T. (Author), Quelch, John A. (Author), Boudreau, Emily C. (Author)
Format:	eBook
Language:	English
Published:	New York, NY : Oxford University Press, [2018]
Subjects:	Medical care > Decision making. Consumer behavior. Consumer-driven health care. Consumer satisfaction. Decision making. Medical care. Consumer Behavior Decision Making Delivery of Health Care Patient Care Consommateurs > Comportement. Soins de santé gérés par l'usager. Consommateurs > Satisfaction. Prise de décision. Prestation de soins. Soins médicaux > Prise de décision. Soins médicaux. decision making. POLITICAL SCIENCE > Public Policy > Social Security. POLITICAL SCIENCE > Public Policy > Social Services & Welfare. Consumer satisfaction Medical care > Decision making Consumer-driven health care Consumer behavior Decision making Medical care Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Summary:	Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer- centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand:· The differences between healthcare and other consumer-driven markets· What factors are most important for consumers in seeking care providers· How consumers make decisions about healthcare· The system-wide effects of increased consumer choice in healthcare. The important distinction between patients and consumers
Physical Description:	1 online resource (xi, 251 pages)
Bibliography:	Includes bibliographical references and index.
ISBN:	9780190886141 0190886145 9780190886165 0190886161