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Building cultures and climates for effective human services : understanding and improving organizational social contexts with the ARC model /

This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health c...

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Bibliographic Details
Main Authors: Hemmelgarn, Anthony L. (Author), Glisson, Charles (Author)
Format: eBook
Language:English
Published: New York, NY, United States of America : Oxford University Press, [2018]
Series:Evidence-based practices series.
Subjects:
Human services > Management.
Social work administration.
Corporate culture.
Organizational change.
Services sociaux > Administration.
Service social > Gestion.
Culture organisationnelle.
Changement organisationnel.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Corporate culture
Human services > Management
Organizational change
Social work administration
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations.
Physical Description:1 online resource (xiv, 230 pages)
Bibliography:Includes bibliographical references and index.
ISBN:9780190455316
0190455314
9780190455293
0190455292