Improving public services : international experiences in using evaluation tools to measure program performance /
This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenge...
| Other Authors: | , , |
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| Format: | eBook |
| Language: | English |
| Published: |
New York, NY :
Oxford University Press,
[2017]
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| Series: | International policy exchange series.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Cover; Improving Public Services; Copyright; Contents; Acknowledgments; Contributors; 1 Introduction; Part 1. Unifying Themes; 2 Modern Performance Measurement: Monitoring Program "Outcomes" Instead of "Impacts"; 3 Measuring and Managing Farther along in the Logic Model; 4 Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services; 5 Does Measuring Performance Lead to Better Performance?; Part 2. National Applications; 6 Top-Down Strategies for Service Improvement in UK Public Services
- 7 Quality Improvement and Performance Measurement in Israeli Social Services; 8 Institutional Contexts and Service Delivery Reforms; 9 Performance-based Payments in the Turkish Health System; Part 3. Performance Contracting; 10 Holding Nonprofits Accountable for Accomplishments, Not Appearances; 11 Welfare-to-Work Performance-based Contracts in New York City; 12 The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia; 13 Workforce Development Programs: Performance over the U.S. Business Cycle; Part 4. Conclusion