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Improving public services : international experiences in using evaluation tools to measure program performance /

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenge...

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Bibliographic Details
Other Authors: Besharov, Douglas J. (Editor), Baehler, Karen J. (Editor), Klerman, Jacob Alex (Editor)
Format: eBook
Language:English
Published: New York, NY : Oxford University Press, [2017]
Series:International policy exchange series.
Subjects:
Social service > Evaluation.
Social work administration.
Performance standards.
Service social > Évaluation.
Service social > Gestion.
Rendement au travail > Normes.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Performance standards
Social service > Evaluation
Social work administration
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.
Physical Description:1 online resource
Bibliography:Includes bibliographical references and index.
ISBN:9780190646073
0190646071
9780190646066
0190646063