Besharov, D. J., Baehler, K. J., & Klerman, J. A. (2017). Improving public services: International experiences in using evaluation tools to measure program performance. Oxford University Press.
Chicago Style (17th ed.) CitationBesharov, Douglas J., Karen J. Baehler, and Jacob Alex Klerman. Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance. New York, NY: Oxford University Press, 2017.
MLA (9th ed.) CitationBesharov, Douglas J., et al. Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance. Oxford University Press, 2017.
Warning: These citations may not always be 100% accurate.