Understanding and using health experiences : improving patient care /

Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analysed and therefore improved.

Bibliographic Details
Other Authors:	Ziebland, Sue, Coulter, Angela (Editor), Calabrese, Joseph D. (Editor)
Format:	eBook
Language:	English
Published:	Oxford : Oxford University Press, 2013.
Edition:	1st ed.
Subjects:	Patient satisfaction > Research > Methodology. Physician and patient > Research > Methodology. Patient satisfaction. Patient compliance. Health Care Surveys > methods Patient Satisfaction Patient Acceptance of Health Care Quality Assurance, Health Care > methods Patients > Satisfaction > Recherche > Méthodologie. Relations médecin-patient > Recherche > Méthodologie. Patients > Satisfaction. Patients > Coopération. Patient compliance Patient satisfaction Electronic books. Fulltext. Internet Resources.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Understanding the experience of illness and treatment
Ethnographic approaches to health experiences research
Observing interactions as an approach to understanding patients' experiences
Narrative Interviewing
Using focus groups to understand experiences of health and illness
Story-gathering : collecting and analysing spontaneously-shared stories as research data
Patient reported outcomes
Patient experience surveys
Using the internet as a source of information about patients' experiences
Systematic review and synthesis of qualitative research
Harnessing patients' awareness of adverse reactions to the drugs they take
Engagement and inclusivity in researching patients' experiences
Participatory action research : using experience-based co-design to improve the quality of healthcare services
Understanding and using health experiences : the policy landscape.