http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
the function of questions in institutional discourse
The act of questioning is the primary speech interaction between an institutional speaker and someone outside the institution. These roles dictate their language practices. This volume focuses solely on the question/answer process, drawing on a range of methodological approaches.
The function of questions in institutional discourse : an introduction / Susan Ehrlich and Alice F. Freed -- The design and positioning of questions in inquiry testimony / Jack Sidnell -- Questioning in medicine / John Heritage -- Interrogating tears : some uses of "tag questions" in a child-protection helpline / Alex Hepburn and Jonathan Potter -- Grammar and social relations : alternative forms of yes/no-type initiating actions in health visitor interactions / Geoffrey Raymond -- Asking ostensibly silly questions in police-suspect interrogations / Elizabeth Stokoe and Derek Edwards -- Pursuing views and testing commitments : hypothetical questions in the psychiatric assessment of transsexual patients / Susan A. Speer -- Questions that convey information in teacher-student conferences / Irene Koshik -- "Is that right?" : questions and questioning as control devices in the workplace / Janet Holmes and Tina Chiles -- Questioning in meetings : participation and positioning / Cecilia E. Ford -- The spatial and temporal dimensions of reflective questions in genetic counseling / Srikant Sarangi -- Questions in broadcast journalism / Steven Clayman -- Questions and institutionality in public participation broadcasting / Joanna Thornborrow -- "I'm calling to let you know!" : company-initiated telephone sales / Alice F. Freed -- "How may I help you?" : questions, control, and customer care in telephone call center talk / Anna Kristina Hultgren and Deborah Cameron.
edited by Alice F. Freed and Susan Ehrlich.
Includes bibliographical references and index.
Oxford ; New York : Oxford University Press, 2010