Toward responsible service management : AI and digital transformation in action /

Bibliographic Details
Corporate Author:	EBSCOhost
Other Authors:	Olya, Hesam (Editor)
Format:	eBook
Language:	English
Published:	Leeds : Emerald Publishing, 2025.
Edition:	First edition.
Subjects:	Service industries > Management. Service industries > Data processing. Services (Industrie) > Gestion. Business & Economics > Industries > Service. Hospitality and service industries. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Introduction
Part I. Responsible digital transformation: Concepts, issues, and prospects
Chapter 1. User beware! The dark side of digital technologies / Mark S. Rosenbaum, Gabby Walters, Karen Edwards, and Claudia Gonzalez-Arcos
Chapter 2. Back to the future with a 'responsibility caveat': Evaluating the tension of responsibility and accountability within social commerce via a customer-to-customer lens / Rebecca Beech and Robin Robin
Chapter 3. A critical insight on innovations theories: Introducing responsible jobs to be done theory / Sara Dalir
Chapter 4. The ethical landscape of virtual influencers in service industries: Implications for social, economic, and environmental concerns / Tatbeeq Raza-Ullah, Lino Trinchini, Anish Yousaf, and Insha Amin
Part II. Responsible AI: From conceptualisation to application
Chapter 5. 'Real-ising' the benefits of responsible artificial intelligence (ai) management: An interpretive study / Mengran Xiong, Yichuan Wang, and Hesam Olya
Chapter 6. Service recovery strategies in cases of AI malfunction / Brad Eskridge and Patrick van Esch
Chapter 7. Responsible service management in a post-truth era: Curating trustworthy artificial intelligence (tai) in service 4.0 / Yuanyuan (Gina) Cui and Patrick L. Warren
Chapter 8. Toward responsible ecosystem service management using artificial intelligence / Arash Akhshik and Masoud Akhshik
Part III: Challenges and implications of responsible digital transformation
Chapter 9. Responsible marketing to children in the digital environment: The challenges and implications for policy and practice / Sheli Smith
Chapter 10. The evolution of job advertisements in the era of responsible advertising / Ali Mahjoub and Siamak Kheybari
Chapter 11. The now and future of responsible service management in the integrated resort services / Jinkyung Jenny Kim, Runze Grayson Yuan, and Ben K. Goh Conclusion / Hesam Olya.