By the numbers : principles of automotive parts management /
In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques. U...
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| Format: | eBook |
| Language: | English |
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Warrendale, Pennsylvania :
SAE International,
[2024]
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| Edition: | Second edition. |
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques. Understanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including: • Business acumen: Develop the financial and operational skills needed to succeed. • Inventory management: Optimize stock levels and reduce costs. • Team leadership: Build and motivate a high-performing team. • Customer service: Deliver exceptional service to enhance customer satisfaction. Featuring a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance. With clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry. |
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| Physical Description: | 1 online resource (1 PDF (xiii, 253 pages)) : illustrations, charts |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781468608311 1468608312 1468608320 9781468608328 |