After-Sales Excellence Driving Improvement, Customer Satisfaction, and Growth.

Fix what is broken, elevate what works, and lead in after-sales!After-sales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone navigating this highly competitive world.

Bibliographic Details
Main Author:	Woodall, Nigel
Format:	Electronic eBook
Language:	English
Published:	New York : Business Expert Press, 2025.
Subjects:	Sales management. Sales force management. Selling. Marketing > Management. Customer relations. Customer Relations. BUSINESS & ECONOMICS. Business Development. Development. Sales & Selling. Electronic books.

Table of Contents:

After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth
Half-title Page
Title Page
Copyright Page
Description
Contents
List of Figures
Review Quotes
Acknowledgments
Preface
Glossary of Terms
Chapter 1 Introduction
Chapter 2 The Business Challenge
Chapter 3 Information Management and Planning
Chapter 4 Communication and Customers
Chapter 5 The All-Important Services
Chapter 6 Commercial Activities
Chapter 7 Sales and Marketing
Chapter 8 People Really Do Matter
Chapter 9 Final Thoughts
About the Author