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The mastery of customer service in careers /

The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service. The three men-a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global ho...

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Bibliographic Details
Main Author: Munoz, J. Mark (Author)
Format: eBook
Language:English
Published: New York, NY : Business Expert Press, 2025
Series:Business career development collection.
Subjects:
Customer services.
Service à la clientèle.
Job Hunting.
Careers.
BUSINESS & ECONOMICS.
Industries.
Electronic books.
Table of Contents:
  • Front cover
  • Half title
  • Title
  • Copyright
  • Description
  • Contents
  • Testimonials
  • Prologue
  • CHAPTER 1 Help Others
  • Mastering Customer Service
  • Insight 1: Helping Others Constitutes the Core of Service
  • Introduction to Customer Satisfaction
  • CHAPTER 2 Take Time to Understand
  • Mastering Customer Service
  • Insight 2: Take the Time to Understand Your Customers
  • Understanding Customers
  • CHAPTER 3 "Live" the Mission
  • Mastering Customer Service
  • Insight 3: "Live" Your Organization's Mission With Every Interaction
  • "Living" Your Organization's Mission
  • Three Points Within This Chapter Deserve Special Consideration
  • Why Is Your Organization's Mission Important?
  • Why Do We Need an Attitude of Service?
  • Do Customers Remain Yours Forever?
  • CHAPTER 4 Identify and Deliver a Consistent High-Value Proposition
  • Mastering Customer Service
  • Insight 4: Identify and Deliver a Consistent High-Value Proposition to Your Customers
  • Identifying and Delivering Consistent High-Value Propositions
  • Three Points Within This Chapter Deserve Special Consideration
  • How Are the Most Successful Companies Making Sure They Offer an Ongoing and Constantly Improving Unique Value to Their Customers?
  • How Do Successful Companies Manage to Serve Their Eclectic Group of Customers With Consistent Excellence?
  • Does My Attitude Really Impact How the Customer Views My Performance as It Relates to Service Excellence?
  • CHAPTER 5 Seek and Use Feedback
  • Mastering Customer Service
  • Insight 5: Benchmark Against the Best Within and Outside Your Industry and Constantly Monitor Customers' Views of Your Level of Service
  • Seek and Use Feedback
  • Asking Customers for Feedback
  • Benchmarking
  • CHAPTER 6 Reinvent Yourself Constantly
  • Mastering Customer Service
  • Insight 6: Be Prepared to Reinvent Yourself Constantly
  • Reinventing Yourself Constantly
  • Three Points Within This Chapter Deserve Special Consideration
  • Does Our Company Have to Jump on Board With Every Change That Is Happening in Our World Today?
  • What Do Our Own Personality/Values/Experiences Have to Do With Service?
  • CHAPTER 7 Collaborate While Maintaining Ownership
  • Mastering Customer Service
  • Insight 7: Collaborate With Others but Keep Ownership of the End-to-End Customer Experience
  • Collaborate While Maintaining Ownership
  • Three Points Within This Chapter Deserve Special Consideration
  • When Is the Right Time to Assess a Career Change That Means New Teams, Lots of Learning, Refocus?
  • Are Teams Realistic and Necessary in This New Virtual World?
  • CHAPTER 8 Make the Ultimate Investment
  • Mastering Customer Service
  • Insight 8: Investing in Fantastic Service Always Pays in the Long Run
  • Making the Ultimate Investment