Demystifying emotion AI, robotics AI, and sentiment analysis in customer relationship management /

Bibliographic Details
Other Authors:	Rabby, Fazla, 1978- (Editor), Ahmed, Nasim (Editor), Sehmi, Amandeep (Editor), Bansal, Rohit, 1982- (Editor), Pruthi, Nishita, 1997- (Editor)
Format:	eBook
Language:	English
Published:	Hershey, Pennsylvania (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA) : IGI Global Scientific Publishing, [2025]
Subjects:	Customer relations > Management. Customer services. Marketing > Technological innovations. Artificial intelligence > Marketing applications. Customer relations > Technological innovations. Artificial intelligence. Service à la clientèle. Intelligence artificielle > Applications en marketing. Intelligence artificielle. artificial intelligence. Artificial Intelligence (AI) Brand Engagement. Brand Loyalty. Customer Experience. Customer Relationship Management (CRM) Customer's Speech. Data Privacy. Emotive Content. Knowledge Management. Machine Learning (ML) Algorithms. Robotic Marketing. Sentiment Analysis. Storytelling. Strategic Leadership. Electronic books.

Table of Contents:

Preface
Chapter 1. The AI Connection: Transforming Customer Engagement Through Robotics
Chapter 2. Unstrapping Role of Emotion AI and Robotics: AI in Customer Relationship Management
Chapter 3. From Transactions to Relationships: The Role of Emotional Intelligence in Customer Engagement
Chapter 4. Harnessing the Power of Data Analytics to Drive Brand Engagement, Affinity, Evangelism, and Loyalty in the Modern Marketplace
Chapter 5. AI-Driven Robotic Marketing: Transforming Customer Engagement and Boosting Conversions
Chapter 6. Knowledge Management Effect on Customer Experience by Mediation of Strategic Leadership in Private Banks in Ethiopia
Chapter 7. Navigating Emotions Mapping Emotional Touchpoints to Enhance Customer Experience in the Digital Era
Chapter 8. Sentiment Analysis in Customer Relationship Management
Chapter 9. A Comparative Study on Machine Learning Algorithms Used for Sentiment Analysis
Chapter 10. Enhancing Customer Relationships With AI: Building Empathy Through Emotion AI, Robotics AI, and Sentiment Analysis
Chapter 11. A.I. for Emotional Storytelling in Advertisements
Chapter 12. A Critical Analysis of the Emotive Content in Customer Speech for a Robust CRM
Chapter 13. Data Privacy, Ethics, and the Role of AI in Customer Relationship Management
Chapter 14. Artificial Intelligence and Customer Relationship Management: Revolutionizing Tourism
Compilation of References
About the Contributors
Index.