Transforming the service sector with new technology /

"This book explores how emerging technologies are altering the service business. It most likely seeks to examine Technological Impact: Investigate how emerging technologies such as artificial intelligence, blockchain, the Internet of Things (IoT), and big data are transforming how services are...

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Bibliographic Details
Other Authors:	Rana, Varinder Singh (Editor), Bathla, Gaurav, 1987- (Editor), Raina, Ashish, 1987- (Editor), Chhabra, Divoy, 1986- (Editor)
Format:	eBook
Language:	English
Published:	Hershey, PA : IGI Global Scientific Publishing, [2025]
Subjects:	Business > Technological innovations. Artificial intelligence. Service industries > Technological innovations. Services (Industrie) > Innovations. Intelligence artificielle. Affaires > Innovations. artificial intelligence. Architecture. Augmented Reality (AR) Automotive Service Sector. Customer Engagement. Employment. Financial Services. Generative Artificial Intelligence (AI) Healthcare Services. Higher Education. Hotel Industry. Recovery Strategies. Service Quality. Skill Requirements. Social Media. Technology-Driven Product Placement. Tourism. Virtual Reality (VR) Wearable Technology. Webrooming. Electronic books.

Table of Contents:

Preface
Chapter 1. Transforming the Service Sector With New Technology
Chapter 2. Digital Transformation and the Future Workforce
Chapter 3. Exploring the Impact of Technologies and Digital Platforms on Work-Life Balance
Chapter 4. Leveraging Technology to Enhance the Webrooming Experience in the Automotive Service Sector
Chapter 5. Technological Evolution and Digital Transformation in the Services Sector: Trends, Impacts, and Future Directions
Chapter 6. The Crucial Role of Cybersecurity in Protecting Service Infrastructure
Chapter 7. Evaluation of Students' Adoption of Online Learning in Higher Education
Chapter 8. Exploring the Indicators of Hotel Customer Experiences on Service Quality Approach
Chapter 9. Revolutionizing Industries: The Future of Generative AI and IoT Integration
Chapter 10. Customer Ability, Readiness, and Intention to Purchase Using AI in Tourism and Hospitality Businesses: The Mediating Roles of Trust in AI and Customer Engagement
Chapter 11. Impact of Artificial Intelligence on Employment and Skill Requirements in the Tourism Sector
Chapter 12. Data-Driven Triumph: CRM Sales Insights Revolutionize Customer Retention
Chapter 13. Analysis and Prediction of Customer Sentiment for Real Estate Organizations Using Machine Learning Approaches
Chapter 14. Blockchain-Based Identity Management: Securing Customer Data in Financial Services
Chapter 15. The Role of Big Data Analytics in Enhancing Service Quality in Tourism: A Literature Review
Chapter 16. A Case Study: The Role of Technology in Facilitating Green HRD Practices Within the Hotel Industry
Chapter 17. Context-Aware Internet of Things-Based Service-Oriented Architecture for Industrial Applications
Chapter 18. Evolvement of Digital Technology in Hospitality Industry
Chapter 19. Artificial Intelligence (AI) Technology-Enabled Housekeeping: Setting a Roadmap
Chapter 20. Navigating the Promises and Perils of Generative AI in Transforming Healthcare Services
Chapter 21. Service Recovery Strategies and Customer Satisfaction in the Digital Age: Evidence From Customers of Utility Service Providers in Ghana
Chapter 22. From Data to Delight: Using Wearable Technology to Tailor Tourist Experiences
Chapter 23. Investigating the Impact of Websites on the Selection of Food and Beverage Service Outlets
Chapter 24. Marketing Strategies on Social Media in the Hotel Industry: A Comprehensive Analysis
Chapter 25. Navigating Challenges in the Service Sector: Harnessing New Technology and Digital Payments to Achieve SDGs and Financial Inclusion
Chapter 26. Smart Devices: A Review of Opportunities, Applications, and Challenges in Smart Industries
Chapter 27. Role of Digitalization into Hospitality Businesses: Innovations and Trends
Chapter 28. Hotel Employees' Perspective Towards IT Skills Competencies in the Hotels of Delhi NCR
Chapter 29. Study on Consumer Awareness and Acceptance of AI Technology in the Hospitality and Tourism Service Industry
Chapter 30. Technology-Driven Product Placement: Revolutionizing Marketing in the Punjabi Entertainment Service Sector
Chapter 31. The Evolution of Technology in the Service Sector Concerning Hospitality
Chapter 32. The Future of Smart Hotels and Digital Transformation in the Hospitality Industry
Chapter 33. The Impact of Artificial Intelligence and Automation in Transforming the Hospitality Sector
Chapter 34. Unlocking the Potential of Blockchain Technology in Services: A Comprehensive Overview
Chapter 35. Transformation of Service Sectors Through Augmented Reality (AR) and Virtual Reality (VR)
About the Contributors
Index.