Basic attending skills : foundations of empathic relationships and problem solving /

In this book, you will be able to learn and master the fundamental skills of listening including attending behavior, questions, encouragers, paraphrasing, reflection of feeling, and summarization through a straight forward step-by-step process. Complete a well-structured interview using only listeni...

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Bibliographic Details
Main Authors: Ivey, Allen E. (Author), Packard, Norma Gluckstern (Author), Ivey, Mary Bradford (Author)
Corporate Author: Alexander Street (Firm)
Format: eBook
Language:English
Language Notes:In English.
Published: Alexandria, VA : Microtraining Associates, [2018]
Edition:Sixth edition.
Subjects:
Online Access:Connect to the full text of this electronic book