Basic attending skills /

Filled with multiple vignettes, students will be able to complete an entire interview using only listening skills. Each skill is followed by a discussion of multicultural implications.

Bibliographic Details
Corporate Author: Microtraining Associates
Other Authors: Oldershaw, Bruce, 1931-, Murch, Edward, Ivey, Allen E., Ivey, Mary Bradford, Packard, Norma Gluckstern, Glenn, Hodges, 1955-, Rigazio-DiGilio, Sandra A.
Format: Video
Language:English
Published: [Place of publication not identified] : Alexander Street Press, ©2009.
Edition:4th ed.
Subjects:
Online Access:Connect to this streaming video (Alexander Street Press)
Table of Contents:
  • Attending behavior and positive asset search
  • Questions
  • Encouraging and Paraphrasing
  • Stimulus vignettes to identify emotions
  • Reflection of feeling
  • Summarization
  • Conducting a full interview using only listening skills.