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Office induction series. Dealing with difficult behaviour /

This video details "The Lassie System", a simple step by step system that details the verbal and visual messages you should be trying to convey. It highlights the importance of listening and how to slow the aggressor down, ease the situation and ultimately work with the individual to arriv...

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Bibliographic Details
Format: Video
Language:English
Language Notes:In English.
Published: Dandenong, Victoria : Channel 1 Creative Media, 2018.
Series:Academic Video Online
Subjects:
Conflict management.
Industrial safety.
Personnel management.
Gestion des conflits.
Sécurité du travail.
Personnel > Direction.
Conflict management
Industrial safety
Personnel management
Instructional films
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:This video details "The Lassie System", a simple step by step system that details the verbal and visual messages you should be trying to convey. It highlights the importance of listening and how to slow the aggressor down, ease the situation and ultimately work with the individual to arrive at a mutually beneficial resolution.
Item Description:Title from title frames (viewed May 29, 2019).
Physical Description:1 online resource (5 minutes)
Playing Time:00:04:02