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Insights and strategies. 4 strategies for handling difficult people /

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This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical...

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Bibliographic Details
Format: Video
Language:English
Language Notes:In English.
Published: Melbourne, Victoria : Seven Dimensions, 2021.
Series:Insights and Strategies
Subjects:
Personnel management.
Career development.
Conflict management.
Personnel Management
Career Mobility
Personnel > Direction.
Plan de carrière.
Gestion des conflits.
Educational films.
Instructional films.
Films éducatifs.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:This video, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively with the other person.
Item Description:Title from resource description page (viewed December 16, 2021).
Physical Description:1 online resource (11 minutes)
Playing Time:00:10:09