| Summary: | Cutting Edge intern Dion is keen to develop his skills as a trainer; the first step is to inspire and ensure relevance, no matter what the topic. Serena advocates asking at the outset about participants needs and getting their attention straightaway. Sam feels his talent is listening to participants and tailoring his approach to individuals different learning paces. Dion stresses the importance of an encouraging and positive atmosphere, no shooting down of peoples ideas and input. Carol advocates colorful, succinct speaking that raises peoples energy levels and readiness to hear whats next. Sam cautions against being intolerant and impatient, while Steve recommends the necessity of never condescending to one's audience. Dion demonstrates the importance of respectful interaction and openness to feedback (despite momentarily becoming defensive when Steve challenges him).
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