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2:00 minutes to success. CLEAR service.

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CLEAR Service is for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when you're called on to deal with issues that erupt. Sometimes you're mopping up after other people's mistakes, or you're faced with having to devise a...

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Bibliographic Details
Other Authors: Ash, Eve (Speaker)
Format: Video
Language:English
Language Notes:In English.
Published: Melbourne, Victoria : Seven Dimensions, 2020.
Series:Academic Video Online
Subjects:
Leadership.
Professional relationships.
Interpersonal communication.
Problem solving.
Leadership
Problem Solving
Communication interpersonnelle.
Résolution de problème.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:CLEAR Service is for everyone as we are all providing service to our teams, our clients and our managers. It can be challenging when you're called on to deal with issues that erupt. Sometimes you're mopping up after other people's mistakes, or you're faced with having to devise a solution on the spot. Psychologist Eve Ash explains that we give great service and solve difficult problems, especially when we are CLEAR: clarifying, listening, empathizing, asking and resolving. Once this video is completed you will have learned the five key skills to be CLEAR. Clarify the issue, listen carefully, empathize with the other person's feelings, ask questions to reach solutions and resolve the problem.
Item Description:Title from resource description page (viewed November 17, 2020).
Physical Description:1 online resource (3 minutes)
Playing Time:00:02:18