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Customer service video series. Episode 9, Using proper English and grammar can only hurt your career /

This tongue-in-cheek video illustrates the potential dangers of improper, overly casual, or inappropriate speech when dealing with customers.

Bibliographic Details
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Business communication. Service à la clientèle. Communication dans l'entreprise. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)

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