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Customer service video series. the basics of bad customer service / Episode 5, Customer service 101 :

While most customer service training focuses on what you should do, it doesn't hurt to see some examples of what you shouldn't do. This video will walk you through a bunch of common ways to frustrate the people who would otherwise be happy to pay you. Enjoy!

Bibliographic Details
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2013.
Series:	Academic Video Online
Subjects:	Customer services. Consumer behavior. Service à la clientèle. Consommateurs > Comportement. Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)

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