Remarkable customer service. [6 of 8], How to express empathy /

The ability to express empathy for your customers' needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an a...

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Bibliographic Details
Format:	Video
Language:	English
Language Notes:	In English.
Published:	Bloomington, IL : The Jeff Havens Company, 2018.
Series:	Academic Video Online
Subjects:	Customer services. Empathy. Nurturing behavior. Service à la clientèle. Empathie. Nurturing behavior Customer services Empathy Instructional films Instructional films. Films de formation.
Online Access:	Connect to this streaming video (Alexander Street Press)

Description
Summary:	The ability to express empathy for your customers' needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an animatronic dinosaur? You'll just have to watch the video to find out!
Item Description:	Title from resource description page (viewed October 08, 2019).
Physical Description:	1 online resource (4 minutes)
Playing Time:	00:03:44