rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: IT helpdesk starter pack
  title info:
    title: IT help desk starter pack
  name:
    name part: Popa, Catalin
    role:
      role term: speaker,
    role:
      role term: author,
    role:
      role term: instructor.
  name:
    name part: Packt Publishing
    role:
      role term: publisher,
    role:
      role term: production company.
  type of resource: moving image
  genre: videorecording
  genre: Instructional films
  genre: Instructional films.
  genre: Films de formation.
  origin info:
    place:
      place term: enk
    date issued: 2022
    issuance: monographic
  language:
    language term: eng
  physical description:
    reformatting quality: access
    form: remote
    extent: 1 online resource (134 minutes)
  abstract: This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates, and in addition to that, the agenda has been tailored to the latest tech industry. Don't believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software! The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you're eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time. With or without experience, it's definitely worth trying because of the valuable content. By the end of this course, you will be confident to take on any junior Help Desk agent interview.
  target audience: adult
  note: author: Catalin Popa.
  note: Title from title screen (viewed February 24, 2023).
  note: Presenter: Catalin Popa.
  note: In English.
  subject:
    topic: Computer industry
    topic: Customer services
  subject:
    topic: Computer technical support
  subject:
    topic: Computer service industry
    topic: Vocational guidance
  subject:
    topic: Information technology
    topic: Management
  subject:
    topic: Informatique
    topic: Industrie
    topic: Service à la clientèle
  subject:
    topic: Dépannage informatique
  subject:
    topic: Services informatiques
    topic: Orientation professionnelle
  subject:
    topic: Technologie de l'information
    topic: Gestion
  subject:
    topic: Computer industry
    topic: Customer services
  subject:
    topic: Computer service industry
    topic: Vocational guidance
  subject:
    topic: Computer technical support
  subject:
    topic: Information technology
    topic: Management
  identifier: 9781801816748
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: ALSTP
    record creation date: 230224
    record change date: 20241201233156.8
    record identifier: in00005587555
    language of cataloging:
      language term: eng