http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates, and in addition to that, the agenda has been tailored to the latest tech industry. Don't believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software! The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you're eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time. With or without experience, it's definitely worth trying because of the valuable content. By the end of this course, you will be confident to take on any junior Help Desk agent interview.
Title from title screen (viewed February 24, 2023).