Inside a Hotel /
This program goes inside one of the hotels in the MacDonald chain of luxury hotels to show how it serves business and leisure customers across the UK. It highlights the importance of recruiting and training quality staff.
| Corporate Author: | |
|---|---|
| Format: | Video |
| Language: | English |
| Language Notes: | Closed-captioned. |
| Published: |
[Place of publication not identified] :
TV Choice Productions,
[2008]
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| Subjects: | |
| Online Access: | Connect to this streaming video (Alexander Street Press) |
Table of Contents:
- Randolph Hotel (2:15)
- Service Is Everything (6:18)
- Pesky Customers (1:20)
- Still Waiting After All These Years (3:43)
- The Conference Business (1:36)
- Getting and Keeping The People (2:33)
- The Mystery of the Mystery Shoppers (3:16)
- Highs & Lows (3:13)
- The Art of Welcoming Strangers (2:23)
- Exploited Workers (2:11)
- EXTRAS: One Hotel Worker's Story (1:06)
- Bad Language (0:27)
- Sexual Harassment (1:27)
- Tips You Never Get (0:31)
- Trade Union (1:00)
- The Good Side (0:41)
- Customers and Mangers (0:53).