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In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. Engage customers from the first moment. Pete Williams discusses: Service turn off, Pattern interrupt, Body language & tone, Engage from the...

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Bibliographic Details
Other Authors: Ash, Eve (Interviewer)
Format: Video
Language:English
Language Notes:In English.
Published: Melbourne, Victoria : Seven Dimensions, 2015.
Series:Academic Video Online
Subjects:
Customer services.
Business communication.
Service à la clientèle.
Communication dans l'entreprise.
Business communication
Customer services
interviews.
Interviews
Educational films
Interviews.
Educational films.
Films éducatifs.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:In this program Eve Ash, Psychologist and Founder Seven Dimensions, interviews Pete Williams, Entrepreneur to explore some practical advice and strategies. Engage customers from the first moment. Pete Williams discusses: Service turn off, Pattern interrupt, Body language & tone, Engage from the start, Offer practical assistance, Provide useful information, Ask an open question to begin a conversation, Have fun with new approaches.
Item Description:Title from resource description page (viewed December 07, 2018).
Physical Description:1 online resource (14 minutes)
Playing Time:00:13:42