http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
The telephone and reception area in an office is the frontline of the business. Ensuring you are equipped with the correct skills is vital. In this program we demonstrate clearly and concisely why first impressions count, how to use the telephone effectively, the equipment and organisation of the reception desk and dealing with difficult customers. Say 'hello' to a brilliant educational program for office workers everywhere.
produced by Video Education Australasia.
Title from resource description page (viewed Apr. 28, 2014).