rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Hotlines
    part number: Episode 3
    part name: Communicating clearly
  name:
    name part: Ash Quarry Productions
    role:
      role term: pro
  type of resource: moving image
  genre: videorecording
  genre: Instructional films.
  genre: Films de formation.
  origin info:
    place:
      place term: vra
    place:
      place term: Bendigo, Victoria
    publisher: Video Education Australasia
    date issued: 2006
    issuance: monographic
  language:
    language term: eng
  physical description:
    reformatting quality: access
    form: remote
    extent: 1 online resource (14 min.).
  abstract: Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. Key Learning Points: Listen carefully to identify needs. Question to clarify and check. Give information clearly. Explain methodically. Ensure information is understood.
  target audience: adult
  note: produced by Ash Quarry Productions.
  note: Title from resource description page (viewed Apr. 28, 2014).
  note: In English.
  subject:
    topic: Call centers
    topic: Employees
    topic: Training of
  subject:
    topic: Customer relations
  subject:
    topic: Centres d'appels (Affaires)
    topic: Personnel
    topic: Formation
  subject:
    topic: Customer relations
  classification: HF
  classification: 658.812
  related item:
    title info:
      title: Business and education in video
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: ALSTP
    record creation date: 140428
    record change date: 20241201232142.3
    record identifier: in00005562036
    language of cataloging:
      language term: eng