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Hotlines. Episode 10, Satisfying customers /

Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alternatives. Key Learning Points: Be well informed. Add value. Follow through.

Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Communication.
Customer relations.
Centres d'appels (Affaires) > Personnel > Formation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alternatives. Key Learning Points: Be well informed. Add value. Follow through.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (14 min.).
Playing Time:00:13:31