http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experience. This edition focuses on dealing with difficult people.
Title from resource description page (viewed June 25, 2013).