Dealing with difficult people /

With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own...

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Bibliographic Details
Other Authors:	Cooke, Robert (Producer) (Producer), Dennis, Hugh (Speaker)
Format:	Video
Language:	English
Language Notes:	This edition in English.
Published:	London : British Broadcasting Corporation (BBC), 1996.
Series:	Global business and economics in video 20 steps to better management ; 18
Subjects:	Interpersonal communication. Interpersonal conflict. Communication interpersonnelle. Conflit interpersonnel. Interpersonal communication Interpersonal conflict Alexander Street Video. documentary film. Documentary films Documentary films. Documentaires.
Online Access:	Connect to this streaming video (Alexander Street Press)

Description
Summary:	With a combination of pertinent comment delivered by Hugh Dennis, plus real-life stories from case study companies and expert advice from leading consultant John Nicholson. The case studies are presented in a personal style that make it easy to transfer the learning points to the trainee's own workplace and experience. This edition focuses on dealing with difficult people.
Item Description:	Title from resource description page (viewed June 25, 2013).
Physical Description:	1 online resource (14 min.).
Playing Time:	00:14:28
ISBN:	9781503424906 1503424901