http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Levels of Learning - customer service training field guide: discover how to identify and work with different types of customers and co-workers! Summary: Levels of Learning - customer service training is a new customer service scenario, designed for today's high-efficiency, money-saving training needs.
Title from resource description page (viewed Mar. 12, 2014).