rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Managing customer relationships
  name:
    name part: Dennis, Hugh.
    role:
      role term: nrt
  name:
    name part: Cooke, Robert
    name part: (Film producer)
    role:
      role term: pro
  type of resource: moving image
  genre: videorecording
  genre: Educational films.
  genre: Films éducatifs.
  origin info:
    place:
      place term: enk
    place:
      place term: London, England
    publisher: British Broadcasting Corporation
    date issued: 1996
    issuance: monographic
  language:
    language term: eng
  physical description:
    reformatting quality: access
    form: remote
    extent: 1 online resource (14 min.).
  abstract: With a combination of pertinent comment delivered by Hugh Dennis., real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on customer service, why a customer focus is necessary, developing and effective service culture, taking a long-term view of customer relationships.
  target audience: general
  note: presented by Hugh Dennis.
  note: Title from resource description page (viewed Mar. 12, 2014).
  note: This edition in English.
  subject:
    topic: Management
  subject:
    topic: Gestion
  subject:
    topic: Management
  classification: 658.812
  related item:
    title info:
      title: Global business and economics in video
  related item:
    title info:
      title: 20 steps to better management ; 9
  identifier: 9781503425484
  identifier: 1503425487
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: ALSTP
    record creation date: 140312
    record change date: 20241201230529.6
    record identifier: in00005550461
    language of cataloging:
      language term: eng