APA (7th ed.) Citation

Dennis, H., & Cooke, R. (1996). Managing customer relationships. British Broadcasting Corporation.

Chicago Style (17th ed.) Citation

Dennis, Hugh, and Robert Cooke. Managing Customer Relationships. London, England: British Broadcasting Corporation, 1996.

MLA (9th ed.) Citation

Dennis, Hugh, and Robert Cooke. Managing Customer Relationships. British Broadcasting Corporation, 1996.