rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Remarkable customer service
    part number: [8 of 8]
    part name: Anticipating customer needs
  title info:
    title: Anticipating customer needs
  name:
    name part: Havens, Jeff
    role:
      role term: on-screen presenter.
  name:
    name part: Jeff Havens Company
    role:
      role term: production company.
  type of resource: moving image
  genre: videorecording
  genre: Instructional films.
  genre: Films de formation.
  origin info:
    place:
      place term: ilu
    date issued: 2018
    issuance: monographic
  language:
    language term: eng
  physical description:
    reformatting quality: access
    form: remote
    extent: 1 online resource (4 minutes)
  abstract: The final video in our Remarkable Customer Service training course deals with how to recognize customer needs even when your customers don't explicitly ask for something. Does this mean you'll have to master mind reading? Of course not, although you'll see an awesomely bad attempt at that here, too. Rather, it involves listening carefully and ... well, if you want to know the rest, just watch the video. It's not even 4 minutes long. It's barely longer than reading this description. What are you waiting for???
  target audience: adult
  note: the Jeff Havens Company.
  note: Title from resource description page (viewed October 08, 2019).
  note: Jeff Havens, presenter.
  note: In English.
  subject:
    topic: Customer services
  subject:
    topic: Service à la clientèle
  subject:
    topic: Customer services
  related item:
    title info:
      title: Academic Video Online
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: ALSTP
    record creation date: 191008
    record change date: 20241201230016.0
    record identifier: in00005543458
    language of cataloging:
      language term: eng