APA (7th ed.) Citation

Sandford, P., & Schuster, J. (2002). Mastering difficult conversations. Columbia Books.

Chicago Style (17th ed.) Citation

Sandford, Pete, and Jennifer Schuster. Mastering Difficult Conversations. Bethesda, MD: Columbia Books, 2002.

MLA (9th ed.) Citation

Sandford, Pete, and Jennifer Schuster. Mastering Difficult Conversations. Columbia Books, 2002.