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Hotlines. Episode 1, Appreciating human differences /

People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses...

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Bibliographic Details
Corporate Author: Ash Quarry Productions (Producer)
Format: Video
Language:English
Language Notes:In English.
Published: Bendigo, Victoria : Video Education Australasia, 2006.
Series:Business and education in video
Subjects:
Call centers > Employees > Training of.
Customer relations.
Centres d'appels (Affaires) > Personnel > Formation.
Instructional films.
Films de formation.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service.
Item Description:Title from resource description page (viewed Apr. 28, 2014).
Physical Description:1 online resource (11 min.).
Playing Time:00:11:27