http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Communication counts: speaking and listening for results
The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year (or $62.4 million per year for an organization with 100,000 employees). In light of these statistics*, there is no doubt that training designed to improve basic workplace communication is worth doing! This program depicts six common communication errors while providing tips on how to avoid them.
Title from resource description page (viewed Mar. 12, 2014).