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Dealing with parents.

When parents are angry or upset, administration staff are often the people that experience their emotional outbursts directly. In this programme, office staff at Ocklynge Junior School take part in a series of role-plays with actors playing anxious and irate parents to explore and demonstrate how be...

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Bibliographic Details
Corporate Author: Lambent Productions (Producer)
Format: Video
Language:English
Language Notes:This edition in English.
Published: [England] : Teachers TV/UK Dept. of Education, 2005.
Series:Education in video
Primary admin staff ; 1
Subjects:
Education > Parent participation > Great Britain.
Parent-teacher relationships.
School administrators.
Éducation > Participation des parents > Grande-Bretagne.
Relations parents-maîtres.
Administrateurs scolaires.
Education > Parent participation.
Great Britain.
Alexander Street Video.
Instructional television programs.
Nonfiction television programs.
Émissions télévisées autres que de fiction.
Émissions pédagogiques télévisées.
Online Access:Connect to this streaming video (Alexander Street Press)
Description
Summary:When parents are angry or upset, administration staff are often the people that experience their emotional outbursts directly. In this programme, office staff at Ocklynge Junior School take part in a series of role-plays with actors playing anxious and irate parents to explore and demonstrate how best to deal with emotional parents. The teachers are observed by educational psychologist and conflict resolution expert Paul Myszor. He comments on their teamwork, people skills, body language and ability to stay calm under pressure and offers tips and techniques to improve their responses.
Item Description:Title from resource description page (viewed Mar. 5, 2012).
Physical Description:1 online resource (14 min.).