GEMBA WALKS FOR SERVICE EXCELLENCE : the step-by -step guide for identifying service delighters.
Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their...
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| Format: | eBook |
| Language: | English |
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[Place of publication not identified]
CRC Press,
2017.
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| Online Access: | Connect to the full text of this electronic book |
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