GEMBA WALKS FOR SERVICE EXCELLENCE : the step-by -step guide for identifying service delighters.

Your customers have become increasingly sophisticated and more connected than ever broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their...

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Bibliographic Details

Main Author:	PETRUSKA, ROBERT
Corporate Author:	Taylor & Francis
Format:	eBook
Language:	English
Published:	[Place of publication not identified] CRC Press, 2017.
Subjects:	Customer services. Organizational effectiveness. Customer relations. Service à la clientèle. Efficacité organisationnelle. Customer relations Customer services Organizational effectiveness Electronic books.
Online Access:	Connect to the full text of this electronic book